FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
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How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
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How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.
Vanliga Frågor
Hur lång tid tar leveransen?
Vi levererar till Sverige och internationellt.
Leveranstiden är normalt 7–14 arbetsdagar.
Alla ordrar skickas med spårningsnummer så
att du kan följa ditt paket hela vägen.
Kan jag returnera mina skor?
Ja. Du har 30 dagars returrätt från det att
du mottagit din order. Skorna ska vara
oanvända och i originalförpackning. Kontakta
oss på airosa.kontakt@gmail.com så hjälper
vi dig.
Hur spårar jag mitt paket?
När din order skickats får du ett
spårningsnummer via e-post. Du kan även
spåra din order direkt på airosa.se/apps/track123
Är skorna limiterade?
Ja. Varje modell produceras i begränsad
upplaga. När ett par är slutsålt kommer
det inte tillbaka. Passa på när du ser
något du gillar.
Hur väljer jag rätt storlek?
Våra skor följer europeisk standard.
Är du osäker rekommenderar vi att du
väljer en storlek upp. Vid frågor om
passform hör av dig till oss innan
du beställer.
Vad gör AIROSA annorlunda?
Varje par är sculptat för hand med detaljer
som ingen annan gör. Vi producerar i
begränsade upplagor för att säkerställa
att du bär något unikt inte något
alla andra har.